If you are ever unhappy with your hair after an appointment, we endeavour to fix or rectify anything for you unless prior agreed in consultation and not unrealistic. (Ie the lightening process which takes multiple appointments and cannot be completed within one appointment) We do not offer refunds but ensure you we can sort or amend anything you are unhappy with within 2 weeks of initial appointment.
We require a deposit for any service over the amount of £100. This is non refundable, but you may move your appointment. Hair Extensions are ordered once weekly, on a Tuesday, in order for us to order the hair in we require a full payment for the cost of the hair extensions.
We will do our best to ensure we protect your clothing with a gown, a colour cape and towel at the basin. But we do request you do not wear your best clothing or white clothing, as often with movement dye can transfer to clothing even though we have done all we can to protect. Therefore We cannot be responsible for loss or damage to personal articles, including clothing, jewelry, phones, and accessories.
If your hair contains metallic salts and you fail to let us know at consultation stage or you have ever been hospitalised due to a reaction to colour and failed to let us know. We cannot accept any responsibility as we have followed our colour brands guidelines.
We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 24 hours notice if you cancel your appointment. If 24 hours notice is not given, you will be charged 50% of your service fee. And lose any deposit paid if greater than 50% Missed appointments or “no shows” are subject to a charge in the amount of the full service.
Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.
Due to scheduling commitments to other clients’ schedules, we may need to reschedule any appointment for which you are more than 15 minutes late.
We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.
The employees of The DollsHouse Salon pride themselves on providing you with exceptional service and quality customer care. All of our stylists are professional, educated and experienced and will provide you with the best hair care service possible.
We are committed to protecting your privacy
We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.
We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.
We use the information collected primarily to process the task for which you visited the website. All reasonable precautions are taken to prevent unauthorized access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.